F A Q
HOW IT WORKS
Every product / applicator / towel has been purposefully selected to optimally work together and create the perfect results.
This is the exact combo of professional grade products we use daily in our high-end car detailing business.
No more frustration, no more wasting your money on products and applicators that don't work together!
Our DIY Car Care Package includes professional-grade products that make it easy for you to maintain your car’s appearance at home. Each package is curated to provide you with the essential tools and products to achieve a professional finish, whether you’re looking for a quick wash or a deeper clean.
Our DIY Car Care Packages come in two different options.
Choose which one is right for your between the 1-step or 2-step package.
1-Step DIY Package: This package is designed for a simple, straightforward wash. It includes essentials like a pH-neutral soap, a wash mitt and a high-quality drying towel, giving you everything needed for a quick, effective clean.
2-Step DIY Package: This package adds an extra layer of care by incorporating a touchless wash with a foam cannon and our specialized Lather product. It’s perfect if you want to minimize the chance of scratches by removing surface dirt before the hands-on wash step. The 2-step method is ideal for those who prefer a deeper clean and greater protection for their car’s finish.
Yes, a pressure washer is necessary for the foam cannon to function. The cannon connects to a pressure washer to create thick, clinging foam for a touchless pre-wash. This step helps remove dirt and contaminants without physical contact, reducing the risk of scratches.
Please note, the pressure washer is not included in the package.
The 2-step wash method minimizes the risk of scratches and swirls. By using a touchless pre-wash with our foam cannon and Lather product, you remove loose dirt and debris before the hands-on wash, creating a safer, gentler clean. This process is especially beneficial if you want to maintain a pristine finish over time.
Obviously the answer to this question depends on the car usage, weather and climate conditions and your personal preferences. We love clean cars and believe your pride and joy deserves the best.
We recommend cleaning your car once every 1–2 weeks is ideal, especially if you drive frequently or in areas with a lot of dirt and dust.
Absolutely! Our DIY Car Care Packages contain pH-neutral products that are safe for all types of vehicles and paint finishes, including ceramic coated cars and PPF. Each item is chosen to protect and enhance your car’s appearance without compromising the finish.
Yes! Both the 1-step and 2-step DIY Packages are designed with ease of use in mind, making them ideal for beginners and car enthusiasts alike. We provide simple instructions (inclusive video tutorial) to help you achieve professional-looking results right at home.
CUSTOMER SERVICE / SHIPPING
Yes, you can purchase most items from our packages individually. Whether you need a refill or want to try a single product, check out our store or reach out to us if you need assistance locating an item.
We’re here to help! If you have any questions about using our DIY Car Care Packages, feel free to reach out via our contact page. Our team is happy to guide you through the process and answer any questions.
If you’ve decided to return an item after placing an order, we’re happy to accept returns under the following conditions:
- The product must be unused, in its original packaging, and in a condition suitable for resale.
- Returns must be requested within 14 days of receiving your order. Please email us at contact@elegancecardetailing.com.au with your full name and the items you wish to return.
- You will be responsible for the cost of return shipping.
After we receive your return, we’ll inspect the item(s) to ensure they’re unused, undamaged, and include all original packaging.
If everything meets these requirements, we’ll issue a refund to the same credit card used for your original purchase.
Yes, we ship Australia-wide. Orders are processed within 1–3 business days and are sent via Australia Post.
Currently, we do not offer international shipping, but we hope to expand soon.
Yes, we offer free shipping via Australia Post
Currently, we do not offer international shipping, but we hope to expand soon.